By registering an account or continuing to use mclub7 services, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform.
Information We Collect
When you register or use the mclub7 platform, we may collect your personal information across the following categories:
Account Registration Information
- Full name as per identity card (MyKad) or passport
- Active email address
- Mobile phone number
- Date of birth (for age verification, minimum 21 years)
- Username and password chosen by you
Financial and Transaction Information
- E-wallet information (Touch 'n Go, Boost) and bank account details for FPX transactions
- Crypto wallet address for deposits or withdrawals using USDT, BTC or ETH
- Deposit, withdrawal and transaction history records within the platform
Technical and Usage Information
- IP address, web browser type and operating system of your device
- Session data and login times
- Records of gaming activity on the mclub7 platform
- Device information used to access the platform
We only collect information necessary to provide our services, ensure account security and meet the requirements of our international licence.
How We Use Information
Information collected is used by mclub7 for legitimate and specific purposes as follows:
- Creating and managing your user account on the mclub7 platform
- Processing deposits and withdrawals securely through supported payment methods
- Verifying user identity to meet licensing compliance requirements
- Preventing fraud, money laundering and activities that violate our terms of use
- Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
- Sending you account-related notices, promotions and policy updates
- Improving user experience through analysis of aggregated usage patterns
- Fulfilling legal obligations and regulatory body requirements
mclub7 will not use your personal information for any purpose not stated above without obtaining your consent first.
Sharing with Third Parties
mclub7 does not sell or rent your personal information to any third party. However, in certain situations, we may need to share information with:
- Payment Service Providers — including e-wallet transaction processors, FPX and crypto exchanges required to process your deposits and withdrawals
- Game Software Providers — game developers supplying the mclub7 platform may receive game session data necessary for technical operation
- Regulatory Bodies — licensing authorities or law enforcement agencies when legally required
- Independent Audit Services — for RNG verification and system security compliance
All third parties working with mclub7 are required to comply with data protection standards equivalent to our own policy. We will not share your information for third-party advertising purposes.
Cookies and Tracking Technologies
The mclub7 platform uses cookies and similar tracking technologies to improve your experience. Cookies are small data files stored in your web browser that allow our platform to recognise your session, remember your preferences and analyse usage patterns.
Types of cookies we use:
- Essential Cookies — required for basic platform operations such as login verification and session security
- Preference Cookies — store your language settings and display preferences
- Analytics Cookies — collect usage data in anonymised format for platform improvement purposes
You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect login functionality and your use of the mclub7 platform.
Data Storage and Security
mclub7 takes appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure. These measures include:
- SSL encryption for all data transmission between users and servers
- Role-based access controls for internal staff
- Continuous system security monitoring
- Regular security audits by qualified independent parties
- Data backup procedures to ensure continuity of service
Your personal information will be retained for as long as your account is active, or as long as necessary to fulfil the purposes stated in this policy, or as required by law and licensing obligations.
While we make every effort to protect your data, no data transmission system over the internet can be guaranteed to be completely secure. You are responsible for keeping your mclub7 account password confidential at all times.
Your Rights
As an mclub7 user, you have the following rights regarding your personal information:
- Right of Access — you may request a copy of the personal information we hold about you
- Right of Rectification — you may ask us to correct information that is inaccurate or out of date
- Right of Erasure — you may request deletion of your personal information subject to the legal obligations and licensing requirements binding on us
- Right of Restriction — you may ask us to limit the processing of your data in certain circumstances
- Right to Withdraw Consent — you may withdraw consent previously given for specific processing at any time
To exercise any of the above rights, please contact the mclub7 customer support team via live chat or email. We will process your request in accordance with our internal procedures and applicable licensing obligations.
Children's Privacy
The mclub7 platform is exclusively for users aged 21 and above. We do not accept registrations, collect personal information or provide any services to individuals under 21 years of age.
An identity verification process is carried out during account registration to ensure compliance with this age requirement. If we find that information from an underage individual has been collected unintentionally, the relevant account will be terminated immediately and the data will be deleted.
If you have information that a minor has registered on our platform, please contact us immediately by email at [email protected].
Links to Other Sites
This Privacy Policy applies only to the mclub7 platform and our official website at mclub7.org. Our platform may contain links to third-party sites such as payment providers for transaction purposes. mclub7 is not responsible for the privacy practices or content of those third-party websites.
We encourage you to read the privacy policy of every website you visit, especially if you share any personal information there. The presence of links to third-party sites does not mean we endorse or support their content.
Changes to This Policy
mclub7 reserves the right to modify this Privacy Policy from time to time to reflect changes in our service practices, legal requirements or licensing obligations. The latest version of this policy will always be available at mclub7.org.
When significant changes occur, we will notify you through:
- A notice displayed on your account dashboard after login
- Email to your registered address (for material changes)
- An update to the "Updated" date at the top of this page
Continued use of the mclub7 platform after the effective date of any policy change is taken as your acceptance of the updated terms.
Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how mclub7 handles your personal information, please contact our team through the following channels:
Contact mclub7 Customer Support
Customer support is available 24/7 in Bahasa Melayu and English.
Live chat: Available directly on the mclub7 platform
Email: [email protected]
We aim to address all privacy-related enquiries in a timely manner.